Job description
Our global retail client is hiring a contract Content Developer who will join a fast-paced team to develop training content to help store and contact center teams continuously grow the cultural, service, operational and product knowledge necessary to drive results. You will support a variety of training programs, including: product knowledge, service, onboarding, store leadership, and store operations. You will write training content, design activities and resources, and work as a thought partner with the extended training team. You will organize, lead and participate in meetings to gather the right content and translate information into creative and impactful training – both digital and print. A keen sense of inquiry and the ability to distill complex information into its most critical pieces are essential.
Key responsibilities:
• Develop scalable and sustainable learning materials for our clients employees, both written and digital
• Ensure a service focus is present in all training materials
• Create engaging activities designed to enhance learning experience and evaluate understanding
• Produce high-quality work with proven ability to meet aggressive deadlines
• Collaborate and communicate effectively with teammates and cross-functional team members
• Develop subject-matter knowledge and expertise for assigned content areas Qualifications
• Experience working in a retail store
• Experience developing and designing training content
• Experience working in a contact center a plus
• Excellent written communication skills and ability to influence across various leadership levels
• Experience with digital/mobile learning tools a plus
• Attention-to-detail, multitasking ability, and desire to excel in a fast-pace environment
• Proficiency with Keynote and Microsoft Office products
• Bachelor's degree, preferably in Education, Business, Adult learning, Instructional Design, English/Writing or a related field
• 3-5 years of professional work experience creating training
