UX Researcher

Job title: UX Researcher
Contract type: Freelance
Location: San Francisco
Discipline: Technology
Remote: Yes
Reference: 422960
Contact name: Alex Morgan
Job Published: January 01, 1970

Job description

Title: UX Researcher 

We are seeking a researcher who is passionate about business users and solving the challenges they face. You will conduct strategic and tactical research to shape our company's vision for the future. You will learn about and advocate for users across industries and lines of business looking to collaborate better and optimize work, as well as for admins and technical users who help their companies digitally transform.

As part of our amazing team and you'll get to work with some of the best and brightest. You'll find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you’ll work for a company that has been named – 10 years running – in Fortune 100 Top Places to work.


* Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders
* Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, unmoderated testing, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)
* Synthesize research findings into insights and recommendations for the product team, and work with stakeholders to socialize these findings
* Partner with other researchers on projects aimed at deeply understanding the needs and use cases of customers who will be using the product
* Work independently on fast-paced projects, requiring attention to detail and working within constrained timelines
* Project focus may include discovery of user behaviors and needs, product use case identification, feature prioritization, concept testing, business value of potential solutions, among others


* 4-5 years of experience in user research with cross-functional teams (e.g. design, product management, engineering)
* Understanding of the strengths and shortcomings of different research methods
* Ability to independently drive research engagements from end to end (planning, designing, executing), in collaboration with stakeholders and manager
* Excellent observation, note-taking, and synthesis skills
* Comfort with at least two qualitative methods in addition to usability testing; comfort with executing and analyzing basic surveys
* Ability to prioritize time between multiple projects and adapt to changing schedules and priorities, with input from manager
* Excellent oral and written communication skills
* Excellent teamwork and collaboration skills
* B.A./B.S. in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
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