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VP of Customer Success

Job title: VP of Customer Success
Contract type: Full-time
Discipline: Technology
Remote: No
Reference: 405143
Contact name: Brittany Morgan
Job Published: January 01, 1970

Job description

Client Overview:

Our client is a renowned technology company enhancing consumer’s lives by making modern technologies useful, easy, affordable and safe.

 

VP, Customer Experience Overview:

As the VP of Customer Success, you will be responsible for the performance, strategy and alignment of all departments within the organization that have any relation to revenue generation. A successful candidate will possess a strong background in membership products, with experience in optimizing overall subscription metrics and increasing customer lifetime value

 

VP, Customer Experience Responsibilities

  • Work closely with the executive leadership team to develop and execute growth strategies for a subscription business
  • Provide leadership and direction to high-performance customer experience team
  • Focus on key SaaS revenue goals
  • Establish Monitor customer feedback loops to ensure customer satisfaction and optimize customer support escalations and other customer anomalies
  • Responsible for optimizing customer experience operations and improving workflows with increased efficiency and productivity while keeping the customer first
  • Partner with cross-functional teams including brand marketing and product teams to continually improve all aspects of the customers’ journey and offerings
  • Establish programs such as Customer Success Management and referral program
  • Identify the best revenue channels that provide the most effective revenue stream

 

VP, Customer Experience Qualifications

  • Bachelor’s degree in technology, data science, business, or equivalent experience preferred
  • Experience of revenue ownership with a successful track record of success and demonstrable business expansion and growth
  • Understanding of SaaS based marketing
  • Strong leadership experience with the ability to lead change and take others with you
  • Data-driven with excellent organizational and interpersonal skills
  • Strong analytical skills
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