Web UX Lead

Job title: Web UX Lead
Contract type: Full-time
Location: Newark, California
Discipline: Technology
Remote: No
Reference: 403753
Contact name: Makena Neuhoff
Job Published: January 01, 1970

Job description

 Move fast. Speak up. Decide and own. Drive change. These are some of the winning behaviors you’ll need for success at our cleint.

In this role you will:

  • Create and manage the UX research program for brand websites bringing a user-centered design approach to the strategy and design of new experiences
  • Collaborate with designers, web development and business groups to identify research roadmap activities to support product and site experience releases and future concepts for exploration
  • Plan and conduct research using online platform including: project scoping, developing test flow, moderation (as required), data analysis, reporting, and team communication
  • Define, screen, and schedule research participants for in-person (once we are all back in the office) and virtual usability testing.
  • Provide insights and recommendations to web design team to improve experiences at all stages of design process including early wireframe, prototype, and live websites
  • Serve as the voice of the user, advocating for their needs and expectations to the wider team
  • Conduct feature prioritization and benchmarking studies to identify user needs
  • Contribute to a set of shared artifacts such as Personas, Journey Maps, Metrics, and Research processes, which serve the wider team
  • Determine appropriate testing platforms, tools and methodologies for remote and in-person studies.
  • Understand Design thinking and apply appropriate techniques in the development of approaches and recommendations that improve in our digital experiences.

Key Qualifications: For consideration, you must bring the following minimum skills and experience to our team:

  • 8+ years UX Research experience guiding design teams on usability best practices based on proven industry research and standards
  • Experience with one of the top user testing platforms or equivalent experience
  • Experience in researching and testing products and transactional experiences, in an ongoing and rapid release cycle
  • Experience developing research goals for baselining and ongoing success of research maturity and product usability
  • Experience working on consumer and B2B digital properties
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