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Wholesale Customer Service Representative

Job title: Wholesale Customer Service Representative
Contract type: Freelance
Location: Hawthorne, CA
Discipline: Fashion
Remote: No
Reference: 402984
Contact name: Alissa Ochoa
Job Published: January 01, 1970

Job description

Our client, a performance driven luxury fashion line, is seeking a Wholesale Customer Service Representative to join their team!

Location: On-site in Hawthorne

This is a temp-to-permanent position 

Job Overview:

Reporting to the VP, Operations, the Wholesale Customer Service Representative is responsible for the day-to-day-operations customer care support by driving performance and operational excellence that provides front-line management support, service fulfillment, and administrative assistance.

KEY RESPONSIBILITIES:

  • Responsible for the day-to-day performance of the wholesale customer service department. 
  • Process daily EDI's. 
  • Match the EDIs against and/or drawdown bulk orders accordingly
  • Data Entry i.e. orders, RTV, Damages, credits
  • Identify and resolve discrepancies on unit mismatches, style, color, and price issues on orders
  • Process sample requests from our Sales teams as well as other internal requests
  • Follow-up with sales reps on outstanding issues
  • Other tasks as needed to assist Operations
  • Work proactively and collaboratively with the team to proactively manage order book shipping windows and delivery expectations given inventory, processing, and shipping constraints
  • Work collaboratively with customers and warehouse operations to optimize on-time pick up and delivery
  • Generate Excel reports as needed
  • Provide insights, reports, and support on order processing/status, inventory, processing times, scheduling, and logistics to sales, channel, and brand teams
  • Confirm purchase orders are received in-retailer portals via automatic upload and/or manual process
  • Answers questions about products, price, delivery, availability of a product, etc.
  • Communicate with logistics, finance, and buyers on a regular basis
  • Follow up on open orders, open pick tickets, and open RA's.
  • Ensures accurate shipping information.
  • Provides innovative suggestions to improve processes.
  • Proactively communicates with customers to assure timely delivery of all orders.

REQUIRED SKILLS:

  • 5 years of previous customer service experience. 
  • EDI experience required.
  • Experience working independently and proactively. 
  • Experience working with majors, specialty, in both domestic and international regions. 
  • Bachelor's degree in business or related field; additional relevant work experience can be substituted for an earned degree
  • Strong interpersonal and computer skills.
  • Exceptional attention to detail and quality control.
  • Ability to organize, prioritize, and reprioritize workload in a dynamic environment.
  • Ability to work both independently and as part of a team.
  • Flexible thinker with the ability to make sound independent decisions.
  • Ability to work with little supervision and work well with others at all levels in the organization.
  • Ability to work in a fast-paced, multi-tasking environment.
  • Very strong leadership and cross-functional collaboration skills
  • Excellent communication and executive presentation skills
  • Problem solver mentality with a relentless focus on customer satisfaction
  • ERP working knowledge a requirement. Apparel Magic experience a plus.
  • Familiarity with Shopify. 
  • Proficiency in Excel and MS Office products
  • Apparel experience required 
  • High SKU count manufacturing and/or distribution experience is a requirement

Please share your resume for immediate consideration! 

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