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Women's Department Manager

Job title: Women's Department Manager
Contract type: Full-time
Location: New York
Discipline: Fashion
Remote: No
Reference: 419886
Contact name: Jassah Gittens
Job Published: January 01, 1970

Job description

Our Client  is looking for a Women's Department Manager to join its Madison Avenue location. This position is responsible for the overall management of staff, merchandise and customer experience. The Department Manager will also be responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.


YOUR IMPACT

Sales:

Meet sales goals set forth by the Corporate Merchandising and Director of Stores
Manage and motivate sales team to provide the highest level of customer service in order to achieve maximum sales results
Manage the use of all client relationship resources ( training tools, client books, etc.) to provide personal assistance to customers
Manage and motivate the level of floor supervision to achieve maximum sales results
Develop events/incentives that will continue to grow customer base, with particular emphasis placed on building local market

Customer Service:

Maintain the highest degree of customer service every day
Assist sales associates with various customer service issues
Empower associates to make decisions in the best interest of providing good customer service by serving as a proactive mentor and problem solver
Ensure positive results on Mystery Shop Scores

Operations:

Effective utilization of POS system and its inventory management functions
Partner with logistics and product team to insure appropriate assortment
Provide monthly qualitative and quantitative business reports as stipulated by the Corporate Team
Maintain good communication with members of corporate office, mall office, repair facility and other stores
Administer follow-up and paperwork in an accurate and timely fashion
It is the obligation of the RTW Manager to be fully trained in current POS systems and to insure that the staff is proficient as well.
Meet inventory accuracy and shrink requirements
Perform other projects, as assigned

RTW Visuals:

Partner with the Visual Manager to manage all aspects of the department merchandising standards
Determine metro customer profile allowing appropriate reaction to individual trends in business
Support the Visual Manager in planning, scheduling and executing an innovative, compelling and well executed visual environment with the express purpose of enhancing the customer’s shopping experience
Review sales frequently, take aggressive action to correct deficiencies and maximize positive sales

Human Resources:

Develop and motivate staff through goal setting and regular individual and department meetings
Involvement in department’s succession planning by training and developing support personnel to the best of their abilities and/or the next level
Recruitment of candidates for all levels within the department with qualifications that meet company standards
Supervise personnel and enforce company policies while adhering to proper procedure regarding disciplinary action
Identify and develop growth potential of individual staff members
Identify individual and team training needs. Create and implement regular training to be followed up with a written report to training manager
Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris corporate office

KEYS FOR SUCCESS

Experience:

6+ years experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.

Competencies:

Candidates with client books strongly preferred
Desire to work in a retail setting, with a focus on management
Passion for luxury product with an appreciation for design
Tech Savvy - ability to learn and utilize various software programs
Service orientation and customer focused
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Languages: Foreign Languages a plus
Expired job