Workplace Service Coordinator

Job title: Workplace Service Coordinator
Contract type: Freelance
Location: Burlington
Discipline: Technology
Remote: No
Reference: 416128
Contact name: Julie Le
Job Published: January 01, 1970

Job description

Title: Workplace Service Coordinator (17010) Bill Rate: $40.71 Pay Rate: $29.08 Location/Remote: 5 Wall St Burlington, Massachusetts USA 01803 Start Date: 12/06/2021 Duration/End: 12/06/2021 to 12/06/2022 Hours per week: 40 Vaccination Required: Yes Other Special Instructions: *not remote, no flexibility on budget *JD* **Please note that Salesforce requires a $16.07 per hour minimum wage for all contractors. Top Skills as outlined by Manager: 1.) Proficiency in Office and Google products 2.) Customer Service and the ability to lift and move up to 50 lbs 3.) Must have an Android or iPhone for emails and Salesforce. Description: The Workplace Services Coordinator will report to the Supervisor, Workplace Services in the Burlington, MA office. Our Workplace Services Coordinators are the face of Salesforce, providing that essential first impression to our guests and serving as a constant resource for our employees. This position is onsite and business critical and requires a high-level of customer service. The Coordinator will also work directly with the other WPS coordinators in our Cambridge and Boston offices. Responsibilities include, but are not limited to: * Assisting with catering set ups and clean up from events, process all incoming mail/packages * Reporting any missing or defective badges to security * Issuing temp badges * Welcoming guest and employees into the office with a high level of hospitality * General upkeep of the facilities * Assist with overseeing snack vendor to ensure pantries are being stocked correctly * Assist with all facilities vendors and coordinate access when needed * Maintain a presence on our internal comms app * Ensure that facilities problems are identified and addressed quickly; work with, and ensure that building management is delivering quality services; deliver on all internal customer demands, gathering and managing lost and found items, re-arranging furniture from meeting to meeting, manage and administer ticket submittals for Workplace Services including furniture (tables, chairs, filing cabinets) replacements/needs and building requests (Temperature adjustments-HVAC, lighting, etc.), taking office supply inventories, overseeing the day porter service in the building and assisting local team as needed. * This position is fast paced and requires a high level of customer service. * Time management skills and experience with ticket management a must. * Help make Salesforce a great place to work! Required Skills/Experience: * High-school diploma * Minimum 1-2 years related experience: candidates from luxury hospitality, high-end retail, or other high-touch customer service roles are particularly encouraged to apply * Exceptional customer service/hospitality skills, both verbal and written * Experience with inventory management, planning and executing internal moves, and space management * Self starter; handles self with minimal supervision and is pro-active * Ability to plan and organize work in the required areas * Establish and maintain cooperative working relationships * Proficient in Microsoft Office Suite and Google Docs as well as understanding various social media principles * Must be willing/able to learn and use our internal Salesforce.com software application * Must have a great can do attitude and willingness to complete the job * Must be able to comfortable lift at least 50lbs

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