Beauty

Freelance
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Job# 24179 BH# 325036
Contact# 5560961

Account Manager/B2B Customer Service

Our client, a beauty brand, is looking for an Account Manager/B2B Customer Service Rep to help provide information to our inside and outside customers, and to resolve any emerging problems that our clients might face with accuracy and efficiency. 

Responsibilities: 
- Process incoming orders, (received via email and EDI) accurately, in a timely and efficient manner according to the customer service processes 
- Demonstrates problem-solving abilities to resolve in-house and client issues in a timely manner 
- Provide customer service for both internal and external customers by giving status of order, tracking information, pricing, ect. 
- Answer incoming calls received from receptionist and direct line 

Desired skills and experience: 
- Enjoys customer service 
- Strong customer service and data entry experience 
- Attention to detail 
- Experience in EDI
- Ability to multi-task, prioritize, manage time effectively and function in a fast paced environment
- Outstanding organizational skills and excellent attention to detail as demonstrated in accurate order entry and ability to recall specific facts / processes quickly and efficiently 
- Must be a true tam player, personable, professional and flexible