Fashion

Freelance
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Job# 30504 BH# 353245
Contact# 5237027

Account Service Specialist

Client Overview: 

Our client is a well-known athleisure brand creating the most stylish and technologically advanced apparel and footwear. Their innovative, on-trend, and cool designs are applauded by top athletes and iconic trendsetters alike.

Position Overview:

In this role, you would be responsible for providing exceptional customer service to customers. You would also be responsible for ensuring accurate communication between customers, sales, and warehouse.

Responsibilities:

  • Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
  • Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 
  • Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
  • Create new customer account, maintain records, serve as the key contact for all aspects of order process, including order entry, follow up, exchange, re-order, and shipping
  • Communicate with warehouse and logistics daily to ensure on-time delivery, provide account updates to Sales Manager, and manage inventory for own retail locations

Key Qualifications:

  • Bachelor’s degree
  • 1-2 years’ related experience