Account Service Specialist
Our client is a well-known athleisure brand creating the most stylish and technologically advanced apparel and footwear. Their innovative, on-trend, and cool designs are applauded by top athletes and iconic trendsetters alike.
In this role, you would be responsible for providing exceptional customer service to customers. You would also be responsible for ensuring accurate communication between customers, sales, and warehouse.
- Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
- Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance
- Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
- Create new customer account, maintain records, serve as the key contact for all aspects of order process, including order entry, follow up, exchange, re-order, and shipping
- Communicate with warehouse and logistics daily to ensure on-time delivery, provide account updates to Sales Manager, and manage inventory for own retail locations
- Bachelor’s degree
- 1-2 years’ related experience