Responsibilities of the Associate:
-Telephone coverage, response to customer service requests and the performance of administrative duties
-Coordinate all meeting logistics as required.
-Take client calls and manage work order process, vendors, and client issues
-Produce requested reports for board packets in a clean, orderly, and professional manner.
-Assist in obtaining missing information when auditing all portfolios.
-Will provide a work order history log to the manager
-Execute violation letters at the request of the General Manager.
-Assist team members with preparation and execution of required annual mailings.
-Transcribe and type documents and letters as required.
-Maintain keys, gate openers, parking permits, clubhouse rental applications, etc.
-Properly mail a copy of the financial statement on a monthly basis to the Treasurer of each association.
-Update and generate all required association and management reports.
Qualifications for the Associate:
-Ability to work under tight deadlines and consistently meet deadlines.
-Exhibit professionalism, professional attire and demeanor at all times.
-Maintain reliable transportation.
-Demonstrate effective oral and written communication and listening skills.
-Demonstrate problem solving abilities.
-Must be proficient with computer programs, including Word, Outlook and Excel.
-Demonstrate organizational skills and ability to independently prioritize daily workload.
-Must work effectively with co-workers and clients.
EDUCATION and/or EXPERIENCE:
- 1-2 years of experience working in a Customer Service role.
- Bachelor’s Degree preferred.
- High School Diploma or GED required.