Retail

Freelance
03-26-2018
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Job# 28086 BH# 347275
Contact# 5932965

Associate Community Manager

Associate Community Manager

PART TIME role: 20 HOURS/ WEEK 

8 month contract

Seattle, WA

Our large coffee client is looking for an Associate Community Manager who is excited about the opportunity to cultivate the voice behind CPG products across social media platforms. We need a community manager who can help make the transition from social media focused on product sold in mall stores to a brand sold through CPG channels for the first time, getting many new consumers through paid social media. 

Will work with internal media agency who makes our social media buys, and external creative agency who is leading strategy and creative. 

Seeking experience managing social communities for major consumer brands and is passionate about social media. We are looking for someone with depth of platform knowledge (both functional as well as strategic) and proven ability to drive meaningful engagement with communities that fuels both growth and positive sentiment. Looking for someone with clear opinions on the role of social media within the culture, as well as the role Brands can and should play in order to drive deeper, more meaningful experiences for their consumer base. 


Responsibilities
• Proactively manage the social media channel communities and with awareness to the editorial calendars 
• Monitor conversations across social media and address important mentions and comments in real-time through engagement, escalation, or documentation 
• Provide recommendations that influence social media creative (paid or organic), acting as the social media community expert and evaluating post effectiveness 
• Discover trending topics, community needs, and interests of target audience across social media. Engage, spark discussions, and surprise and delight customers across social channels 
• Conduct Social Media listening to provide the team with insights and recommendations 
• Generate insight into community performance and provide recommendations for improvement 
• Generate and meet important community KPIs and goals 

Skills
• Familiarity with social media and online engagement tools (e.g. Crimson Hexagon, Hootsuite, Sprinklr, etc) 
• A driving passion for social media, building community, interacting with consumer audiences
• Strong verbal and written communication skills
• Excellent organizational, time and self-management skills
• Ability to execute brand voice guidelines in social content
• Understanding of the basic mechanisms of paid media in social channels
• Motivated, energetic self-starter with strong problem solving skills 
• In-depth familiarity with major and emerging social media platforms

Experience 
• 3-5 years of professional level social media experience 
• Experience managing or contributing to a brand or organization’s social media presence 
• Strong knowledge of platform capabilities 
• Passion for digital marketing 
• Energized by working in a fast paced organization 
• Experience with a brand sold through traditional grocery and mass channels a plus 


Typical day

-Proactively manage branded social media channels and editorial calendars across brands – following process and delivering on schedule 
-Monitor conversations across social media and address important mentions and comments in real-time through engagement, escalation, or documentation 
-Help drive content development – strategy through execution – providing a social perspective on the work 
-Provide creative format recommendations by channel (paid or unpaid) that best deliver against campaign objectives 
-Curate content from internal and external sources and share across appropriate social channels 
-Posting to social channels: maintain a consistent voice across channels aligned with branding and target audience 
-Engage, spark discussions, surprise and delight customers across social channels 
-Discover trending topics, community needs, and interests of target audience across social media, adjusting content and messaging accordingly 
-Generate insight into community performance and provide recommendations for improvement 

 

24 Seven is an award-winning creative staffing and recruiting firm that connects high caliber talent with leading brands, marketing departments, design firms, ad and interactive agencies. For 15 years, 24 Seven has been providing temporary, temp-to-hire, direct hire and executive search solutions to leading organizations across many industries, including fashion, luxury retail, e-commerce and beauty. We support our clients' evolving talent demands with offices in New York, London, Toronto, Los Angeles, Santa Monica, Orange County, Chicago, San Francisco, Seattle, Portland, Philadelphia and Atlanta.