Client Service Executive
Our client is a renowned digital agency presenting unparalleled creative solutions for an impressive portfolio of brands. Their modern, groundbreaking, and dynamic approach distinguishes them as leaders in the industry.
As the Client Service Executive, you would protect and grow client accounts, act as the key liaison between the agency and the client and ensure the client’s satisfaction.
• Protect and grow client accounts, act as the key liaison between the agency and the client and ensure the client’s satisfaction
• Develop and manage a strategic account management plan that establishes multi-threaded relationships, identified and mitigates threats, and develops opportunities
• Understand the client objectives and brand, develop and maintain effective key client relationships, and act as a client partner
• Lead new statement of work kickoff and customer onboarding processes with internal stakeholders and systems, including finance, legal, design, and development
• Develop, coordinate, and implement strategic digital initiatives and benchmark state-of-the-art practices and influence profit and service improvements
• Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion
• Bachelor’s degree or equivalent consulting agency experience preferred
• 7+ years of client service, digital sales, or account management experience
• Excellent verbal and written communication skills
• Excellent listening, presentation skills, negotiation skills preferred
• Ability to manage multiple projects and attention to detail a must
• Deliver client focused solutions based off client goals