Digital Marketing

Fulltime
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Job# 33639 BH# 376748
Contact# 5892105

Client Service Executive

Client Overview:

Our client is a renowned digital agency presenting unparalleled creative solutions for an impressive portfolio of brands. Their modern, groundbreaking, and dynamic approach distinguishes them as leaders in the industry.

Position Overview:

As the Client Service Executive, you would protect and grow client accounts, act as the key liaison between the agency and the client and ensure the client’s satisfaction.

Responsibilities:

• Protect and grow client accounts, act as the key liaison between the agency and the client and ensure the client’s satisfaction 
• Develop and manage a strategic account management plan that establishes multi-threaded relationships, identified and mitigates threats, and develops opportunities
• Understand the client objectives and brand, develop and maintain effective key client relationships, and act as a client partner 
• Lead new statement of work kickoff and customer onboarding processes with internal stakeholders and systems, including finance, legal, design, and development 
• Develop, coordinate, and implement strategic digital initiatives and benchmark state-of-the-art practices and influence profit and service improvements 
• Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion 
 

Key Qualifications:

• Bachelor’s degree or equivalent consulting agency experience preferred 
• 7+ years of client service, digital sales, or account management experience 
• Excellent verbal and written communication skills 
• Excellent listening, presentation skills, negotiation skills preferred 
• Ability to manage multiple projects and attention to detail a must 
• Deliver client focused solutions based off client goals