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Job# 29141 BH# 352019
Contact# 5814975

Community Manager

Do you have a passion for entertainment and gaming? Are you passionate about social and digital branding?

Then we have the role for you!

Our client, a leading name in the CPG space, is looking to hire an Account Manager/ Community Manager to lead their team!

They need someone motivated, someone who has a passion for engaging within the community, and someone that can lead digital/ social strategy for one of their brands.

This position requires someone that is customer-oriented to act as a liaison between teams by providing product support to customers regarding order status, product availability/description, and resolve any emerging questions or problems that they might face. You will be responsible for handling merchandise order calls, emails, and chats requiring verbal and written communications. 

Job Duties:
- Influence and guide Global Teams in the development of international social, digital, content and experiential marketing activations 
- Spearhead development of Brand and fan community engagement plan with the main goals of strengthening and expanding our community 
- Develop and execute the Community and Social Media Strategy for an exciting new brand 
- Create written, visual, and live CMS content to enrich our players and strengthen our community 
- Manage communication and content strategy calendar to drive engagement, conversion, and retention. News, Events, tournaments, competitions, quizzes, voting… 
- Coordinate international communication and campaigns 
- Reach Engagement and Community KPIs through analytics improvement and updates 
- Assist in developing in-product messaging and editorial as well as provide direction on guest experience 
- Define, manage, and maintain the editorial voice of the product and community to ensure consistency of communication and experience 
- Defines, writes, creates, and posts community content for community App and Web platform and social media channels including editorial, art, and videos 
- Manage the localization coordination of text for events and updates 
- Understand all Social Channels ( Instagram, YouTube, Twitter, etc.) and the strategies needed for each
- Manage content and communications for various social channels, such as Facebook, Twitter, Instagram, Twitch, and YouTube 
- Liaise with internal Spin Masters partners to define, develop and deliver synergy and brand messages and content 
- Coordinate with PR and marketing teams to maintain consistent messaging 
- Own the communication with our game community 
- Communicate upcoming features and updates 
- Deliver important feedback from the community feedback to the QA and product teams 

Job Requirements: 

- 3+ years’ experience with gaming & creation of competitions, campaigns, and community management 
- Social Listening experience and understanding of analytics programs 
- Familiarity and passion for the toys, games and the animated series spaces 
- Social media savvy. 
- Ability to execute complex projects with cross-functional teams. 
- Ability to consider and analyze qualitative and quantitative data to inform decisions and support suggestions 
- Experience in creating fun and engaging campaigns in App or web game products ideal.

Send your resume today!