Contact Center Representative

Title: Contact Center Representative
Location: Altavista, VA
Duration: 6 Months
Rate: $$ DOE

Job Overview:
The main function of the Contact Center Representative is to respond to Contact Center inquiries by personalizing and relaying accurate information to members.

Responsibilities:

•          Facilitate the member’s experience with the company and advance the member’s understanding of our product offerings

•          Perform research and resolve a variety of member transactions.

•          Provide technical, procedural, and operational guidance on client service issues.

•          Deliver personalized service and respond to a variety of product questions.

•          Provide clear and concise communication of product information, policies, and procedures by using a variety of computer and telecommunications technologies/software/systems. 

•          Problem solve, perform initial research, and follow-up with individual client related issues as needed.

•          Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested
  

Qualifications:

•          Associate degree preferred

•          Prior experience in a call center customer support role

•          0-2 years experience in telephonic customer service

•         Experience working on semi-routine assignments

•          Works within defined procedures yet is able to deviate from normal routine

•          .Applies acquired job skills and working knowledge of company policies

•          Verbal and written communication skills, attention to detail,customer service skills and interpersonal skills

•          Knowledge of Microsoft Word and PowerPoint.