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Job# 35348
Contact# 6448131

Contact Center Representative

Title: Contact Center Representative
Location: Altavista, VA
Duration: 6 Months
Rate: $$ DOE


Job Overview:
The main function of the Contact Center Representative is to respond to Contact Center inquiries by personalizing and relaying accurate information to members.

Responsibilities:

  •          Facilitate the member’s experience with the company and advance the member’s understanding of our product offerings
  •          Perform research and resolve a variety of member transactions.
  •          Provide technical, procedural, and operational guidance on client service issues.
  •          Deliver personalized service and respond to a variety of product questions.
  •          Provide clear and concise communication of product information, policies, and procedures by using a variety of computer and telecommunications technologies/software/systems. 
  •          Problem solve, perform initial research, and follow-up with individual client related issues as needed.
  •          Monitor status of requested / assigned work, prepare customized correspondence as necessary, and make outbound calls as requested

Qualifications:

  •          Associate degree preferred
  •          Prior experience in a call center customer support role
  •          0-2 years experience in telephonic customer service
  •         Experience working on semi-routine assignments
  •          Works within defined procedures yet is able to deviate from normal routine
  •          .Applies acquired job skills and working knowledge of company policies
  •          Verbal and written communication skills, attention to detail,customer service skills and interpersonal skills
  •          Knowledge of Microsoft Word and PowerPoint.