E-Commerce

Freelance
11-06-2017
Print this Job Refer a Friend Apply for this Job!
Job# 25793 BH# 334009
Contact# 5237027

CRM Customer Service Representative

Note: The office is located one block from Metro North station 

Client Overview: 

Our client is a well-known specialty company creating the highest-quality fine coffee. With their sustainable, fresh, and easy-to-order approach, it’s never been easier to enjoy premium beverages every day.

Position Overview:

In this role, you would be responsible for working directly with clients and providing assistance. You would also be responsible for achieving established metrics for daily outreach calls.

Responsibilities:

• Work directly with clients and customers and provide assistance, answer questions, comments, and inquiries

• Achieve established metrics for daily outreach calls; research complex and escalated situations and resolve issues professionally and quickly

• Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 

• Maintain the highest level of professionalism at all times and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customers; research additional information on leads via LinkedIn, company websites, and additional methods 

Key Qualifications:

• Customer service and CRM experience

• Passionate about coffee a plus