CRM Customer Service Representative
Note: The office is located one block from Metro North station
Our client is a well-known specialty company creating the highest-quality fine coffee. With their sustainable, fresh, and easy-to-order approach, it’s never been easier to enjoy premium beverages every day.
In this role, you would be responsible for working directly with clients and providing assistance. You would also be responsible for achieving established metrics for daily outreach calls.
• Work directly with clients and customers and provide assistance, answer questions, comments, and inquiries
• Achieve established metrics for daily outreach calls; research complex and escalated situations and resolve issues professionally and quickly
• Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism at all times and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customers; research additional information on leads via LinkedIn, company websites, and additional methods
• Customer service and CRM experience
• Passionate about coffee a plus