Fashion

Freelance
05-31-2018
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Job# 29180 BH# 352404
Contact# 5899633

CRM Manager

Client Overview: 

Our client is a leading online fashion retailer presenting the latest, chic must-haves for every trendsetter. With their innovative, fashion-forward, and modern approach, you can effortlessly dress in style every day.

Position Overview:

In this role, you would be responsible for driving the CRM strategy and overseeing the operation process of email, SMS, and push deployment.

Responsibilities:

• Drive the CRM strategy, oversee the operation process of email, SMS, and push deployment, and drive business objectives and metrics

• Manage, evaluate, and present recommendations to execute data driven customer communication strategies and touchpoints

• Oversee lifecycle management and ownership, customer engagement and retention strategy, and data and personalization stewardship 
• Lead vendor, platform, and relationship ownership, measurement, analytics, reporting, acquisition, and direct sales campaign support

Key Qualifications:

• 3-5+ years’ CRM experience within direct to consumer ecommerce category 
• Email deployment and management experience
• Understanding of HTML, CSS, and SQL