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Job# 36344 BH# 388165
Contact# 5988403

CRM Manager

CRM Manager with a popular ready-to-wear and luxury goods brand. In this role you will focus on CRM activities for North America.

CRM Manager:
- Improvement of data collection and qualification with the help of the stores
- Monthly and seasonal detailed reports supported by proper action plans and their follow-up
- Define quarterly and seasonal CRM action plans & strategies
- Event planning and organization 
- Manager CRM budget
- Identification and recruitment of high potential customers
- Personal high potential customer relationship management
- Drive the retail network closely and boost customer-service orientation
- Conduct specific CRM trainings

Skills required:
-    Excellent customer-service
-    Strong verbal and written communication skills
-    Analytical skills and sharp attention to detail

Experience required:
-    Bachelors degree
-    Minimum 5 years of Fashion / Luxury Retail experience (operations or clienteling)