Marketing

Fulltime
PA, US
07-24-2018
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Job# 29840 BH# 356408
Contact# 6281325

CRM Manager

Client Overview: 

Our client is a well-known luxury travel agency presenting award-winning experiences at sun-soaked destinations like no other. With their high-end, convenient, and efficient approach, it’s never been easier to enjoy every lavish experience of your vacation.

Position Overview:

In this role, you would be responsible for driving the CRM strategy and overseeing the operation process of email, SMS, and push deployment.

MUST HAVES:

Candidate that is bilingual in Spanish

Candidate MUST be local to Newtown Sq, PA but travels often on-site to the client's resorts and properties. 

Responsibilities:

• Drive the CRM strategy, oversee the operation process of email, SMS, and push deployment, and drive business objectives and metrics

• Manage, evaluate, and present recommendations to execute data driven customer communication strategies and touchpoints

• Oversee lifecycle management and ownership, customer engagement and retention strategy, and data and personalization stewardship 
• Lead vendor, platform, and relationship ownership, measurement, analytics, reporting, acquisition, and direct sales campaign support

Key Qualifications:

• Bachelor’s degree; master’s degree preferred

• 5-7 years’ combined experience in CRM, product development, project management, data collection, digital marketing/analytics, customer engagement, and retention strategies