Fashion
Freelance
Customer Care Assistant
Company Overview:
Our client is a timeless, chic and luxurious French jewelry company located on the infamous 5th Avenue in New York City. Their signature designs have become a staple and can be seen on the most fashionable tastemakers, A-list celebrities, and all over the pages of the highest fashion magazines. With a rich history in glamour, they have made their mark in the luxury jewelry world as an iconic brand.
Position Overview:
In this role you monitor and manage daily repair and customer care operations in collaboration with internal and external entities.
Responsibilities:
- Manage and respond to all inquiries relating to customer care from internal boutiques, external partners, call centers, and end customers via e-mail and phone
- Liaise with New York workshop, Technical Center, and external vendors/subcontractors in order to provide prompt, excellent customer care to our clients and colleagues
- Responsible for daily monitoring of all repair activities using SAP reporting to ensure the timely completion of client and stock repairs
Key Qualifications:
- Bachelor’s degree or equivalent is requested
- Minimum one year experience in a customer service role, preferably relating to watches and jewelry
- Previous experience with luxury consumer products is desired
- Previous knowledge of SAP is a plus
- Excellent organizational, communication, and computer skills especially in Microsoft Excel
- Strong aptitude to work with figures