Customer Care Assistant

Company Overview:

Our client is a timeless, chic and luxurious French jewelry company located on the infamous 5^th Avenue in New York City.  Their signature designs have become a staple and can be seen on the most fashionable tastemakers, A-list celebrities, and all over the pages of the highest fashion magazines.  With a rich history in glamour, they have made their mark in the luxury jewelry world as an iconic brand.

Position Overview:

In this role you monitor and manage daily repair and customer care operations in collaboration with internal and external entities.

Responsibilities:

• Manage and respond to all inquiries relating to customer care from internal boutiques, external partners, call centers, and end customers via e-mail and phone
• Liaise with New York workshop, Technical Center, and external vendors/subcontractors in order to provide prompt, excellent customer care to our clients and colleagues
• Responsible for daily monitoring of all repair activities using SAP reporting to ensure the timely completion of client and stock repairs

Key Qualifications:

• Bachelor’s degree or equivalent is requested
• Minimum one year experience in a customer service role, preferably relating to watches and jewelry
• Previous experience with luxury consumer products is desired
• Previous knowledge of SAP is a plus
• Excellent organizational, communication, and computer skills especially in Microsoft Excel
• Strong aptitude to work with figures