Customer Care Representative

Start Date: 2/11/19

Client Overview: 

Our client is a renowned company presenting groundbreaking solutions across the globe. Their cutting-edge, modern, and revolutionary approach distinguishes them as leaders in the industry.

Position Overview:

In this position, you would be responsible for partnering with the Head of BD to establish a successful customer service team and implement a standardized customer care model. 

Responsibilities:

• Establish a successful customer service team and implement a standardized customer care model in partnership with the Head of BD

• Lead new customers through the set-up process and follow-up with new retailers to ensure their success 

• Answer questions about the product, provide appropriate solutions, and follow-up to ensure resolution 

• Work with retailers to identify how to maximize their use of the product and take them to the next level of success

• Communicate in a timely, friendly, and professional manner and provide the highest-level of customer-service

Key Qualifications:

• Ability to develop and establish processes 

• Strong organizational skills