Customer Experience Associate

Client Overview: 

Our client is a renowned company presenting the latest must-haves that everyone is talking about. Their cutting-edge, modern, and groundbreaking approach is applauded across the globe.

Position Overview:

In this role, you would be responsible for providing exceptional customer service to customers. You would also be responsible for ensuring accurate communication between customers, sales, and warehouse.

Responsibilities:

• Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
• Present customer and order insights and identify new ways to improve overall customer experience and work with the Marketing Director for new customer acquisition and retention opportunities 
• Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 
• Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
• Create new customer account, maintain records, serve as the key contact for all aspects of order process, including order entry, follow up, exchange, re-order, and shipping
• Communicate with warehouse and logistics daily to ensure on-time delivery, provide account updates to Sales Manager, and manage inventory for own retail locations

Key Qualifications:

• Bachelor’s degree
• 2-4 years’ customer service, e-commerce, or marketing experience
• Strong communication and detail-oriented skills