Digital Marketing Jobs
Customer Experience Manager
Client Overview:
Our client, a well-known video game company, is seeking a Customer Experience Manager.
Customer Experience Manager Overview:
As the Customer Experience Manager you will support teams, systems, and projects in order to ensure customers receive effective support. The ideal candidate has a passion for problem solving, experience taking ownership of critical issues and loves using data analysis to improve outcomes.
Customer Experience Manager Responsibilities
· Manage and deliver results for key Customer Experience projects
· Design customer lifecycle map and track key metrics that are representative of the customer experience
· Analyze changes and trends in customer experience to identify potential issues
· Provide ongoing monitoring of performance metrics to optimize customer experience
· Implement new technologies and initiatives to improve the Customer Experience
· Partner across departments
· Observe, analyze, and escalate any areas of responsibility to senior leadership as needed
Customer Experience Manager Qualifications
· 4+ years of work experience in a relevant industry
· Bachelor’s degree in technology, data science, business, or equivalent experience
· Proven ability to coordinate projects and tasks
· Understanding of customer support and core concepts of customer experience
· Data-driven with excellent organizational and interpersonal skills