Customer Experience Manager

Client Overview: 

Our client, a well-known video game company, is seeking a Customer Experience Manager.

Customer Experience Manager Overview:
As the Customer Experience Manager you will support teams, systems, and projects in order to ensure customers receive effective support. The ideal candidate has a passion for problem solving, experience taking ownership of critical issues and loves using data analysis to improve outcomes.

Customer Experience Manager Responsibilities

·        Manage and deliver results for key Customer Experience projects

·        Design customer lifecycle map and track key metrics that are representative of the customer experience

·        Analyze changes and trends in customer experience to identify potential issues

·        Provide ongoing monitoring of performance metrics to optimize customer experience

·        Implement new technologies and initiatives to improve the Customer Experience

·        Partner across departments

·        Observe, analyze, and escalate any areas of responsibility to senior leadership as needed

Customer Experience Manager Qualifications

·        4+ years of work experience in a relevant industry

·        Bachelor’s degree in technology, data science, business, or equivalent experience

·        Proven ability to coordinate projects and tasks

·        Understanding of customer support and core concepts of customer experience

·        Data-driven with excellent organizational and interpersonal skills