Fashion Jobs
Freelance
Customer Experience Specialist
Company Overview:
Our client is an innovative, creative and custom mattress companybringing the best sleep to everyone at value driven prices. With some of the best research under theirbelt, they have designed a way to make falling asleep a complete dream. With a refreshingly inclusive company culturethey are an inspiring group of forward-thinking individuals.
Position Overview:
In this role you will provideproduct information to interested consumers via live chat, email, and phone.
Responsibilities:
- Provide quick, productive, and “best-in-class” service to our customers via live chat, email, and phone
- Ensure a seamless customer experience from start to finish, including processing order updates, ensuring a seamless delivery, and answering questions
- Proactively coordinate and troubleshoot with delivery and service providers
- Walk customers through our unique showroom experience
- Own the return process, coordinating pickups with local charities and recycling services
Investigate missing packages, order issues, and other mishaps encountered during the customer experience
Key Qualifications:
- A positive attitude and eagerness to get tasks done well, no matter how small
- Experience in a customer experience or operations role. Startup experience is a plus!
- High level of intuition, ability to prioritize tasks, and go-getter personality
- Have excellent oral communication skills. Highly comfortable on the phone
- Strong attention to detail and extremely organized
- Problem-solver who understands how to work with all types of personalities