Customer Experience Specialist
Our client is an innovative, creative and custom mattress companybringing the best sleep to everyone at value driven prices. With some of the best research under theirbelt, they have designed a way to make falling asleep a complete dream. With a refreshingly inclusive company culturethey are an inspiring group of forward-thinking individuals.
In this role you will provideproduct information to interested consumers via live chat, email, and phone.
- Provide quick, productive, and “best-in-class” service to our customers via live chat, email, and phone
- Ensure a seamless customer experience from start to finish, including processing order updates, ensuring a seamless delivery, and answering questions
- Proactively coordinate and troubleshoot with delivery and service providers
- Walk customers through our unique showroom experience
- Own the return process, coordinating pickups with local charities and recycling services
Investigate missing packages, order issues, and other mishaps encountered during the customer experience
- A positive attitude and eagerness to get tasks done well, no matter how small
- Experience in a customer experience or operations role. Startup experience is a plus!
- High level of intuition, ability to prioritize tasks, and go-getter personality
- Have excellent oral communication skills. Highly comfortable on the phone
- Strong attention to detail and extremely organized
- Problem-solver who understands how to work with all types of personalities