Customer Experience Specialist

Company Overview:

Our client is an innovative, creative and custom mattress companybringing the best sleep to everyone at value driven prices.  With some of the best research under theirbelt, they have designed a way to make falling asleep a complete dream.  With a refreshingly inclusive company culturethey are an inspiring group of forward-thinking individuals.

Position Overview:

In this role you will provideproduct information to interested consumers via live chat, email, and phone.

Responsibilities:

• Provide quick, productive, and “best-in-class” service to our customers via live chat, email, and phone
• Ensure a seamless customer experience from start to finish, including processing order updates, ensuring a seamless delivery, and answering questions
• Proactively coordinate and troubleshoot with delivery and service providers
• Walk customers through our unique showroom experience
• Own the return process, coordinating pickups with local charities and recycling services
  Investigate missing packages, order issues, and other mishaps encountered during the customer experience

Key Qualifications:

• A positive attitude and eagerness to get tasks done well, no matter how small
• Experience in a customer experience or operations role. Startup experience is a plus!
• High level of intuition, ability to prioritize tasks, and go-getter personality
• Have excellent oral communication skills. Highly comfortable on the phone
• Strong attention to detail and extremely organized
• Problem-solver who understands how to work with all types of personalities