Retail

Freelance
05-16-2018
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Job# 28939 BH# 351315
Contact# 5910480

Customer Service Associate

Client Overview:

Our client is a renowned home furnishings brand creating timeless pieces to complement a luxurious lifestyle. Their innovative, contemporary, and high-end designs effortlessly transform every space in your home into a beautiful oasis.

Position Overview:

In this role, you would be responsible for providing exceptional customer service to customers via e-mail, chat, and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Responsibilities:

  • Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
  • Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 
  • Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
  • Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
  • Research complex and escalated situations and resolve issues professionally and quickly

Key Qualifications:

  • Strong communication and customer service skills
  • Proficient with Microsoft Office Suite