Customer Service Associate
Our client is a renowned e-commerce company presenting unparalleled solutions every day. Their modern, cutting-edge, and integrated approach distinguishes them as leaders in the industry.
As the Customer Service Specialist, you would be responsible for providing exceptional customer service to customers via e-mail and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.
• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly
• 1+ years’ customer support/service, hospitality, or retail service experience
• Zendesk/ CRM experience