Retail

Freelance
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Job# 32971 BH# 374692
Contact# 5484419

Customer Service Associate

Client Overview: 

Our client is a renowned e-commerce company presenting unparalleled solutions every day. Their modern, cutting-edge, and integrated approach distinguishes them as leaders in the industry.

Position Overview:

As the Customer Service Specialist, you would be responsible for providing exceptional customer service to customers via e-mail and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance 

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly

Key Qualifications:

• 1+ years’ customer support/service, hospitality, or retail service experience 
• Zendesk/ CRM experience