Customer Service Associate

Fashion brand is looking for a Customer Service Associate to join their existing team and participate to the growth and development of the company in North America.

Responsibilities:

• In charge of inbound/outbound emails
• Responsible for incoming phone calls
• Process incoming customer orders
• Process customer payments
• Process RA requests and issue credit memos
• Answer customer requests via phone or email
• Create/Update customer information on company’s system
• Act as main point of contact for shipment and payments
• Participate to national shows if required

Qualifications:

• Minimum 2 years’ experience in customer service
• Good computer skills including working knowledge Excel, Word, PowerPoint & Emails.
• Fluent in English (Spanish/French is a +)
• Smartsheet/Blastramp experience is a plus
• Eager to work in a growing company
• Excellent customer service skills
• Excellent verbal and written communication skills
• Punctual and organized
• Team Member with a positive attitude