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Job# 37129 BH# 393395
Contact# 5366059

Customer Service Expert

Our client is a local, sporting goods company looking for a Customer Service Expert. 

Responsibilities:

  • Answer in-coming telephone, emails, and chats from Consumers.
  • Proactively sell product based on knowing the specific needs of the customer, offering suitable alternatives when product is not available.
  • Drive the relationship with the customer through constant communication maintaining a proactive approach.
  • Maintain kpi’s for coverage and service.
  • Communicate professionally, with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication.
  • Drive the relationship with internal stakeholders: Sales, Credit, Business Units, and Distribution Centers as needed.
  • Enter orders for fulfillment requests and follow the order process to conclusion.
  • Track and maintain orders: analyze and interpret system generated reports.
  • Resolve credit issues and allocation holds working through Credit and the Planning team.
  • Ensure accurate and timely delivery of products to accounts.
  • Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.

Skills:

***SUPPORT SPANISH SPEAKING CUSTOMERS. MUST BE ABLE TO SPEAK, READ, WRITE IN SPANISH***

  • Strong verbal and written communication skills & multi-tasking required.
  • MS Word, Windows, Excel, Power Point