Customer Service Lead
Our client is a popular beauty brand creating the latest must-have skincare and makeup for every beauty enthusiast. With their modern, on-trend, and innovative products, you can effortlessly feel your most confident every day.
As the Customer Service Lead, you would be responsible for maintaining customer satisfaction by providing problem-solving resources and managing staff.
•Create a seamless brand experience and ensure a positive and long-term relationship with our worldwide consumers
• Facilitate organic growth by engaging customers and improving the customer service experience with POP brands worldwide
• Develop service procedures, policies, and standards for customer care and communicate job expectations
• Maintain accurate records and documenting all customer interactions for historical feedback and be a role model in regards to customer service standards.
• Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
• Determine customer service requirements by maintaining contact with customers, visiting operational environments, benchmarking best practices, and analyzing information and applications
• Maximize customer operational performance by providing help desk resources and technical advice, resolve problems, and diagnose network problems
• Bachelor's degree in Business Administration, Communications or related field
• Proven experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Beauty Industry experience and help desk background
• Experience in process improvement, decision making, and managing processes
• Background with staffing, training for excellence and developing standards
• Experience tracking budget expenses and analyzing information