Customer Service Manager

Company Overview:

Our client is a fresh, clean and modern cosmetics brand best known for enhancing a woman’s natural beauty.  Their philosophy has always been to create the best “non-makeup” makeup look.  With the best techniques and tools they have become a pretty powerful brand in the industry. Their creative and fun company culture is warm and inviting, housing some of the most intellectual and style savvy employees.

Position Overview:

In this role you will be responsible for assisting with managing all business-to-business and business-to-consumer ecommerce customer relationships. 

Responsibilities:

• Oversee customer service staff and floor operations
• Recommend and assist in implementing and maintaining new processes and procedures for the Customer Service department
• Accountable for knowledge of customer service processes and procedures
• Coach, motivate and train staff in order to develop their problem resolution skills
• Assist in the development of product information tools as well as agent training
 

Key Qualifications:

• Minimum 3 years’ experience in retail customer service and leadership
• Highly proficient in Microsoft Office and internet proficiency
• Excellent leadership skills and ability to communicate, lead and inspire a team to achieve continuous improvement
• Must have strong interpersonal skills and be able to establish trust with all internal/external customers
• Ability to manage and prioritize multiple projects and meet specific goals and deadlines