The nature of the work is focused on creating and servicing product demand. Answer in-coming telephone calls, emails, and chats from Consumers. Proactively sell product based on knowing the specific needs of the customer, offering suitable alternatives when product is not available. Drive the relationship with the customer through constant communication maintaining a proactive approach. Maintain kpi’s for coverage and service. Communicate professionally, with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication. Drive the relationship with internal stakeholders: Sales, Credit, Business Units, and Distribution Centers as needed. Enter orders for fulfillment requests and follow the order process to conclusion. Track and maintain orders: analyze and interpret system generated reports. Resolve credit issues and allocation holds working through Credit and the Planning team. Ensure accurate and timely delivery of products to accounts. Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.
Strong verbal and written communication & multi-tasking skills required. Computer skills: MS Word, Windows, Excel, Power Point. Typical Office: This is a typical office job, with no special physical requirements or unusual work environment.
Typically requires a high school diploma or equivalent and a minimum of 4 years relevant work experience Note: One of the following alternatives may be accepted: Bachelor’s degree + 1 yr or Associates degree + 2 yrs.