Customer Service Phone Representative - NYC Based Luxury Brand

Customer Service Phone Representative

Company Overview:

Our client is a high-end, luxury men’s and women’s timepiece collection with a rich history and modern appeal.  Their pieces range from delicate elegance to bold statements with a classic feel.  With the highest standards in quality and construction, they have remained at the top of the industry. Their company culture is warm with a fast-paced energy that is infectious and inviting.

Position Overview:

In this role you will represents the company in a positive and professional manner while providing superior customer Service that furthers the brand experience via phone interaction.

Responsibilities:

• Handle large volume of calls from consumers and Jewelers. Demonstrate professionalism and polish
• Demonstrate strong product knowledge and understanding of the after-sales service process
• Conduct interactions with customers in conjunction with the brand Customer Service training standards
• Reviews customer’s estimates for watch service and records authorizations to proceed via fax or by credit card payment
• Answer customers’ questions and addresses their concerns regarding the servicing of their watches
• Educate customers regarding upgrade options available for particular models

Key Qualifications:

• High school graduate, college preferred
• Minimum 2 years experience in Customer Service Call Center or related luxury service field
• PC literacy
• Data entry skills
• Alphanumeric filing
• Excellent interpersonal skill via phone