Administrative

Freelance
01-20-2017
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Job# 21952 BH# 307089
Contact# 5776848

Customer Service Rep

Job Description

Our client, a well known beauty company is looking for a customer-oriented service representative to provide information to our inside and outside customers, and to resolve any emerging problems that our clients might face with accuracy and efficiency.

Responsibilities:

  • Process incoming orders, (received via email and SAP) accurately, in a timely and efficient manner according to the customer service processes
  • Demonstrates problem-solving abilities to resolve in-house and client issues in a timely manner
  • Provide customer service for both internal and external customers by giving status of order, tracking information, pricing, etc.
  • Answer incoming calls received from receptionist and direct line

Desired skills and experience:

  • Enjoys customer service
  • Strong customer service and data entry experience
  • Attention to detail
  • Experience in order entry software, SAP, is desired
  • Ability to multi-task, prioritize, manage time effectively and function in a fast paced environment
  • Outstanding organizational skills and excellent attention to detail as demonstrated in accurate order entry and ability to recall specific facts / processes quickly and efficiently
  • Must be a true tam player, personable, professional and flexible