Fashion

Freelance
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Job# 31407 BH# 367221
Contact# 5611401

Customer Service Rep

Leading Beauty Company is looking for a customer service rep to join their team! 

  • Promptly and courteously answer incoming customer calls.
  • Interface directly with customers via phone, email or social tools.
  • Prepare for customer inquiries by studying products, services, and customer service   processes.
  • Research and resolve all customer inquiries and complaints to ensure customer retention and satisfaction.
  • Help customers adjust information regarding their orders and account. This includes providing product information and suggestions.
  • Respond to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Enter/document inquiries and responses in customers’ accounts.
  • Improve quality of service by recommending improved processes; identifying new product and service applications.
  • Provide returns and warranty information, as needed.
  • Maintain constant communication with customer through email and phone conversations.

Requirements 

  •  Experience in customer service is required