Customer Service Rep
Leading Beauty Company is looking for a customer service rep to join their team!
- Promptly and courteously answer incoming customer calls.
- Interface directly with customers via phone, email or social tools.
- Prepare for customer inquiries by studying products, services, and customer service processes.
- Research and resolve all customer inquiries and complaints to ensure customer retention and satisfaction.
- Help customers adjust information regarding their orders and account. This includes providing product information and suggestions.
- Respond to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Enter/document inquiries and responses in customers’ accounts.
- Improve quality of service by recommending improved processes; identifying new product and service applications.
- Provide returns and warranty information, as needed.
- Maintain constant communication with customer through email and phone conversations.
- Experience in customer service is required