Customer Service Rep

Leading Beauty Company is looking for a customer service rep to join their team! 

• Promptly and courteously answer incoming customer calls.
• Interface directly with customers via phone, email or social tools.
• Prepare for customer inquiries by studying products, services, and customer service   processes.
• Research and resolve all customer inquiries and complaints to ensure customer retention and satisfaction.
• Help customers adjust information regarding their orders and account. This includes providing product information and suggestions.
• Respond to customer inquiries by understanding the inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Enter/document inquiries and responses in customers’ accounts.
• Improve quality of service by recommending improved processes; identifying new product and service applications.
• Provide returns and warranty information, as needed.
• Maintain constant communication with customer through email and phone conversations.

Requirements 

•  Experience in customer service is required