Fashion

Freelance
07-12-2018
Print this Job Refer a Friend Apply for this Job!
Job# 29684 BH# 355571
Contact# 5910480

Customer Service Representative, Bilingual French

Client Overview: 

Our client is a well-known fashion brand creating comfortable and beautiful apparel and accessories. Their classic, effortless, and contemporary designs are a staple in every wardrobe and loved by the most stylish individuals across the globe.

Position Overview:

In this role, you would be responsible for providing exceptional customer service to customers via e-mail and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Responsibilities:

  • Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
  • Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 
  • Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
  • Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
  • Research complex and escalated situations and resolve issues professionally and quickly

Key Qualifications:

  • 6+ months customer service experience
  • Bilingual in French
  • Strong communication and customer service skills
  • Proficient with Microsoft Office Suite