Customer Service Representative
Our client is a top fashion brand creating the latest apparel and accessories must-haves. Their modern, on-trend, and cool designs are worn by the most stylish trendsetters.
In this role, you would be responsible for providing exceptional customer service to customers via e-mail and various social media channels. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.
- Provide assistance and answer questions, comments, or inquiries made on social media channels; communicate in a timely, friendly, and professional manner
- Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance
- Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
- Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
- Research complex and escalated situations and resolve issues professionally and quickly
- Social media customer service experience
- Bilingual in Spanish
- Passion for customer service and fashion