Fashion

Freelance
09-18-2017
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Job# 25127 BH# 331531
Contact# 5560961

Customer Service Representative

Client Overview: 

Our client is a top fashion brand creating the latest apparel and accessories must-haves. Their modern, on-trend, and cool designs are worn by the most stylish trendsetters.

Position Overview:

In this role, you would be responsible for providing exceptional customer service to customers via e-mail and various social media channels. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Responsibilities:

  • Provide assistance and answer questions, comments, or inquiries made on social media channels; communicate in a timely, friendly, and professional manner
  • Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 
  • Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
  • Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
  • Research complex and escalated situations and resolve issues professionally and quickly

Key Qualifications:

  • Social media customer service experience
  • Bilingual in Spanish
  • Passion for customer service and fashion