Fashion

Freelance
09-29-2017
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Job# 25167 BH# 331864
Contact# 5776848

Customer Service Representative

Client Overview: 

Our client is a top fashion brand creating the latest apparel and accessories must-haves. Their contemporary, on-trend, and cool designs are worn by the most stylish trendsetters.

Position Overview:

In this role, you would be responsible for providing exceptional customer service and ensuring products are shipped on-time.

Responsibilities:

• Provide optimal customer service experience and provide solutions for clients

• Offer new methods to enhance customer service and streamline processes to better serve customers

• Utilize internal management system to effectively help customers and track all issues

• Manage all aspects of order processing, payment, fulfillment, exchanges and returns

• Log orders in the system, track orders, and ensure products are shipped on-time

• Review and approve returns and provide administrative support as necessary

Key Qualifications:

• Experience working with distributors and/or strategic accounts a plus

• Proficient with Microsoft Office suite