Retail

Fulltime
03-01-2018
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Job# 27653 BH# 345318
Contact# 6191156

Customer Service Representative

Lifestyle company is seeking a Customer Service Representative to join their team!

Our customer service representatives are the front line where the team is responsible for three main roles: answering incoming customer calls/emails, placing outbound calls/emails, and providing orders and transactional support.

Job Responsibilities:

  • Answers incoming calls/emails and responds to customer requests while maintaining proper phone etiquette at all times. Provide resolutions if needed within 24hours.
  • Maintain phone coverage during high call volume.
  • Responsible for meeting and exceeding customer service goals and objectives.
    • Professional and courteous customer service.
    • Customer-handling excellence.
    • Provide first-call resolution.
    • Customer, program, and garment knowledge.
    • Following all directives, processes, and procedures.
  • Process refunds
  • Gathering customer feedback on every call possible by asking quality questions.
    • Provide order and customer support assigned by Supervisors and Leads.
    • Enter incoming orders
    • Changing and editing orders as requested.
    • Work open orders.
    • Special projects assigned.
    • Additional responsibilities as assigned.

Education: High School Diploma or GED required.

Experience: 1 year customer service experience preferred.

Competencies/Skills: Highly organized. Strong analytical and reasoning skills. Excellent skills in communicating well with others including written and verbal.

Work Environment: Fast paced and high energy. 

Travel Requirements: No travel required. 

Proficient skills in Microsoft Excel.

Full Circle & Magento experience preferred but not required.