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Job# 27696 BH# 344744
Contact# 6040614

Customer Service Representative

Client Overview: 

Our client is a well-known beauty company offering trendsetting makeup. Their dynamic company culture flourishes creative energy in their bright and stylish office space.

Position Overview:

In this role, you would be responsible for providing exceptional customer service to customers via e-mail and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.


  • Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
  • Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 
  • Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
  • Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
  • Research complex and escalated situations and resolve issues professionally and quickly

Key Qualifications:

  • Related customer service experience
  • Wholesale experience
  • Passion for customer service