Customer Service Representative

Client Overview: 

Our client is a top fashion brand creating the latest apparel and accessories must-haves. Their contemporary, on-trend, and cool designs are worn by the most stylish trendsetters.

Position Overview:

In this role, you would be responsible for providing exceptional customer service to customers via e-mail and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Responsibilities:

• Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 
• Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly

Key Qualifications:

• Proven related experience
• Strong communication and customer service skills
• Proficient with Microsoft Office Suite