Retail

Freelance
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Job# 29871 BH# 356690
Contact# 6305182

Customer Service Representative

Our client is looking for a customer-oriented service representative to provide information to our inside and outside customers, and to resolve any emerging problems that our clients might face with accuracy and efficiency.
 

Responsibilities:

  • Process incoming orders, RA's, credit memo's accurately, in a timely and efficient manner according to the customer service processes
  • Demonstrates problem-solving abilities to resolve in-house and client issues in a timely manner
  • Provide customer service for both internal and external customers by giving status of order, tracking information, pricing, etc.
  • Develop and maintain a knowledge base of products
  • Answer incoming calls/emails/chat messages received

Desired skills and experience:

  • Enjoys customer service
  • Strong customer service and/or data entry experience
  • Attention to detail
  • Previous in customer service within a wholesale, e-commerce, retail or other related fields
  • Experience with AIMS, Blue Cherry, and/or EDI a plus, but not required
  • Ability to multi-task, prioritize, manage time effectively and function in a fast paced environment
  • Outstanding organizational skills and excellent attention to detail as demonstrated in accurate order entry and ability to recall specific facts / processes quickly and efficiently
  • Must be a true team player, personable, professional and flexible

Send your resume today! 


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