Customer Service Representative
Our client is the most forward thinking and fastest growing media company right now. You can become part of the cornerstone of fashion, beauty, and shopping for a new generation by combining local newsletter editions and a website that serves as a global style hub. They offer the only 360-degree source for shopping, exclusive deals, trends, beauty news, local hot-spots, and at-home sneak-peeks of fashions finest. Their fun and exciting company culture is directly reflective of their success as a company.
In this role you will ensure that the clients’ inquiries and concerns are addressed in a timely manner, and resolved to their satisfaction.
Interacting with client companies, international consumers and company vendors in and outside of the U.S. in a professional and courteous manner
Responding to customers’ inquiries quickly and effectively
Researching solutions by contact the parties involved including logistics companies, freight forwarders, payment companies and other external and/or internal groups
Tracking and documenting the resolution process in proprietary order management and support systems
Opening inquiries with various vendors using ticketing system and tracking the tickets to ensure responses
Bachelor’s degree or relevant work experience in Customer Service capacity
Experience in e-commerce, online payments, credit card processing and/or logistics and freight forwarding is preferred
Must be detail-oriented with analytical and organizational skills
Excellent verbal and written communication skills are required
Must be skilled in Microsoft Office with an emphasis on Excel, Word and Outlook