Customer Service Specialist
Our client is a global brand expansion and licensing agency with a full service creative team that includes product design, graphic design and marketing functions. They manage various brands within apparel, lifestyle, and home goods.
In this role, you would be responsible for providing exceptional customer service to customers via e-mail and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.
- Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
- Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance
- Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
- Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
- Research complex and escalated situations and resolve issues professionally and quickly
- Related customer service experience
- 1-2 years’ related experience
- Passion for customer service