E-Commerce

Fulltime
01-25-2018
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Job# 27051 BH# 342179
Contact# 5237027

Customer Service Specialist

Client Overview: 

Our client is a global brand expansion and licensing agency with a full service creative team that includes product design, graphic design and marketing functions. They manage various brands within apparel, lifestyle, and home goods.

Position Overview:

In this role, you would be responsible for providing exceptional customer service to customers via e-mail and phone. You would also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Responsibilities:

  • Provide assistance and answer questions, comments, or inquiries; communicate in a timely, friendly, and professional manner
  • Identify and analyze sensitive issues and potential escalations; share necessary issues with appropriate teams; ensure all members receive efficient and comprehensive assistance 
  • Maintain the highest level of professionalism at all times; exhibit empathy and provide thoughtful and prompt resolutions
  • Present highly strategic and cohesive recommendations for customer inquiries; communicate service trends with the product, marketing, and technology teams
  • Research complex and escalated situations and resolve issues professionally and quickly

Key Qualifications:

  • Related customer service experience
  • 1-2 years’ related experience
  • Passion for customer service