Beauty

Fulltime
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Job# 31066 BH# 364523
Contact# 6251788

Customer Service Specialist

Customer Service Specialist

Full time, salaried

Seattle, WA

Our leading skincare/beauty client is hiring a Customer Service Specialist!

From providing basic order information to researching complex concerns, strong skills in customer service, data entry, research, trouble shooting and resolution help to ensure all client needs are met and that exemplary service is provided with each interaction.  

Responsibilities  

  • Resolve customer inquiries via phone, email, and chat
  • Process orders, prepare correspondence and enter client orders with accuracy
  • Handle shipping, tracking and delivery inquiries
  • Client interaction via phone, chat and email
  • Other duties as assigned

Requirements and Qualifications  

Skills:

  • Phone contact handling skills and, as well strong writing ability
  • Accurate and fast data entry skills
  • Problem-solving skills and attention to detail

Knowledge

  • High school diploma or equivalent
  • Basic Microsoft Office Suite skills and computer skills
  • 40+ WPM

Experience

  • Minimum 1 year experience in customer service resolving customer inquiries via phone, email and chat.
  • Multi-tasking, prioritization, and managing time effectively
  • Ability to work a flexible schedule 

24 Seven is an award-winning creative staffing and recruiting firm that connects high caliber talent with leading brands, marketing departments, design firms, ad and interactive agencies. For nearly 20 years, 24 Seven has been providing temporary, temp-to-hire, direct hire and executive search solutions to leading organizations across many industries, including digital marketing, creative services, technology, e-commerce, fashion and beauty. We support our clients' evolving talent demands with offices in New York, London, Toronto, Los Angeles, Santa Monica, Orange County, San Francisco, Seattle, Portland, Chicago, Philadelphia and Atlanta.