Fashion

Fulltime
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Job# 33782 BH# 377364
Contact# 5484419

Customer Service Supervisor

Mission:

Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion. Working along with the sales team on delivering customer service excellence. Ensuring compliance with sales business policies

Key Responsibilities:

· Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information

· Managing order flow from order acquisition to order entry in compliance with agreed trade terms

· Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue

· Managing backorders ensuring a clean sheet

· Managing goods returns in compliance with agreed trade terms

· Acting as customer’s first point of contact in case of commercial, logistics, product claims

· Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution

· Issuing sales/customer-related reporting to the benefit of both sales team and customer

· Implementing and enhancing customer service-related procedures, processes and systems

· Participating to ad hoc sales-related activities and/or projects

Experience

· 1-2 years of work experience in a B2B customer service environment preferred

· Proven customer facing experience

· Sales experience within a controlled environment of advantage

· Experience with SAP implementation of advantage

Desired Qualifications

· 2-4-year Degree in Business Management preferred

Technical Skills

· Good business knowledge of order-to-cash flows.

· Working knowledge of Incoterms and customs rules.

· Good working knowledge of Office Pack (Excel, Power Point, Word).

· Working knowledge of SAP of advantage.

· Fluent English plus a second foreign language (English, French, or Spanish).

Competencies

· Good business knowledge of order-to-cash flows

· Working knowledge of Incoterms and customs rules

· Good knowledge of sales principles and methods

· Good working knowledge of Office Pack (Excel, Power Point, Word)

· Working knowledge of SAP of advantage

· Fluent English - second foreign language desirable (Spanish or French) desirable.

· Team player

· Customer-oriented

· Problem solving

· Negotiation-oriented

· Focus on results

· Self-motivated

· Passion and enthusiasm

· Curiosity and innovation

· Clear and open communication

· Trustworthy

Location

· Bridgewater, NJ