Retail

Freelance
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Job# 33012 BH# 374853
Contact# 5695499

Customer Support Lead

Our client, a global activewear brand, is looking for a friendly and outgoing Customer Support Lead to join their team for a 6-month contract. 

 Duties:

-The nature of the work is focused on creating and servicing product demand.

-Provide premium customer service through professional, timely and accurate communication.

-Answer in-coming emails and calls from retailers, sales representatives and internal partners; drive these relationships through constant communication maintaining a proactive approach.

-Drive resolution of account issues thru problem solving, escalation and collaboration with internal and external stakeholders.

-Ensure proactive relationship management by regular contact and follow up on supply chain challenges.

-Track and maintain orders ensuring accurate and timely delivery of products to accounts.

-Provide proactive information to stakeholders through reporting and analysis to ensure product flow and issue resolution.

-Maintain kpi’s for coverage and service.

-Train new team members as they join the team. Act as subject matter expert for more junior staff.

Skills: Strong Customer Service/Logistics/Operational experience. Understanding of customer service values and behaviors. Strong command of English language with excellent verbal and written communication skills.

Computer skills: MS Word, Windows, Excel, Power Point Typical Office:

This is a typical office job, with no special physical requirements or unusual work environment. Education: Typically requires a high school diploma or equivalent and a minimum of 4 years relevant work experience Note: One of the following alternatives may be accepted: Bachelors degree + 1 yr or Associates degree + 2 yrs. Languages: English Read Write Speak