Data Integration Specialist
• Knowledge of Retail Dealer Management Systems (DMS) i.e. CDK, Reynolds & Reynolds. AutoSoft
• Previous Experience interacting with Finance and Sales Managers in Retail Automotive dealerships.
• Previous Experience using SalesForce or Customer Retention Management (CRM) software
• Bachelor’s degree or equivalent work experience required.
• Proactively contact newly acquired accounts.
• Coordinate with team members to ensure a successful onboarding experience.
• Track onboarding tasks against a schedule to ensure goals are met on a timely basis.
• Work with Integration Team as need to resolve issues.
• Provide ongoing feedback on ways to improve client onboarding success.
• Effectively communicate with clients during integration and on-boarding activities through phone and email.
• Collaborate with internal and external departments and vendor partners documenting process and provides updates.
• Possess a positive personality, ease of communication over the phone with clients performing a high volume of outbound calls to Retail Automotive Dealerships.
• Ability to adapt and change process effortlessly
• Well organized with exceptional attention to detail
• Ability to prioritize workload according to demands and demonstrate ability to multi-task.
• Ability to work independently or in a team environment.
• Ability to work under pressure and against deadlines.
• Proficient in Microsoft Office Suite Products
• Strong grasp of technology and ability to work in multiple applications simultaneously