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Job# 27219 BH# 342664
Contact# 5484419

Department Manager

Overview Of Position: 
As a Sales Manager, you will drive profitable sales growth and create a culture of engagement and high performance through coaching, leading and developing sales associates. All activities related to presenting a clean, neat and organized shopping environment for our fans are under your direction. 

Key Accountabilities: 
Lead the push toward selling through coaching, follow–up and recognition 
Identify best sellers and key items; communicate needs to planning and buying team 
Ensure accuracy of promotional presentation; communicate sales information to sales associates 
Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up 
Deliver standard operating procedure in your department (i.e. markdowns, signage, re-tickets, and replenishment) 
Responsible for holding others accountable for meeting merchandising standards and productivity expectations 
Responsible for knowing all company product knowledge and strategies 
Deliver in your hourly segments, drive key performance indicators by leading through your team 
Strengthen attendance and weekend hours compliance among staff 
Establish high level of shortage and effectiveness; ensure that all policies and procedures are implemented 

Fan Service 
Coach associates to consistently deliver effective selling behaviors 
Review and utilize Associates weekly sales goal results to provide recognition; develop and communicate strategies to improve results 
Observe Associate twice daily through formal observations focusing on selling behaviors, ensure associates are providing an outstanding shopping experience to all fans 
Ensure optimum sales floor coverage and lead selling initiatives throughout the store as Coach in charge 
Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment 
Recruit a qualified team of selling-focused Associates; build a bench for future advancements and promotions 
Ensure all associate training is conducted on a timely basis, ensure assigned mentors engage with new hires 
Coach Associates on product knowledge by holding in-store product training 
Actively fill open positions prioritizing internal high level selling areas and specialists 
Engage in store recognition program, reward associates with recognition cards 
Meet with Associates in department weekly; identify top sellers and talk about opportunities 
Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction 
Utilize review process as a tool for Associates talent development, promotion and advancement 
Monitor and address performance issues on a timely basis 
Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company 
Lead team to support giving back to the local community helping create stronger, healthier places to live and work 
Responsible for managing weekly associate schedule ensuring adequate floor coverage 

lll. Skills Summary 
A minimum of 5-7 years retail management experience 
Strong leadership profile and negotiation skills 
Highly organized and able to adapt quickly to changing priorities 
Ability to work well with all levels of management, build partnerships and direct team 
Ability to anticipate and solve problems, act decisively and persist in the face of obstacles 
Demonstrated ability to empower and develop sales associates 

lV. Physical Requirements 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone. 
Examples include: 
Must be able to lift and carry up to 50 lbs. 
Must be able to stand 8 to 10 hours per day 
May be expected to walk 5 to 10 miles per day 
Must be able to talk, listen and speak clearly on telephone