Beauty

Fulltime
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Job# 30346 BH# 356679
Contact# 5719638

Desktop Analyst/Helpdesk Coordinator

Client Overview: 

Our client is a popular beauty brand applauded by beauty enthusiasts everywhere. Their cutting-edge, modern, and innovative skincare inspires you to feel your most beautiful every day.

Position Overview:

In this role, you would be responsible for serving as the key expert for the helpdesk tool to support the enhancement, implementation, training, and documentation.

Responsibilities:

• Serve as the key expert for the helpdesk tool to support the enhancement, implementation, training, and documentation

• Support 100+ onsite and offsite users and assist with setup and issues for desktop, laptop, printers, and fax machines

• Partner with external vendors to resolve technical issues with desktop computing equipment and software

• Train staff as necessary, document technical processes and ticket solutions, and oversee office support tickets

Key Qualifications:

• 2+ years’ Windows environment experience

• 1+ years’ experience building and fixing X86 systems and using Microsoft Office and Adobe Photoshop
• Network Knowledge (TCP/IP, WINS, DNS, DHCP)
• Understanding of Antivirus and Desktop security