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Job# 31611 BH# 368069
Contact# 5719502

Director of Retail Operations

Client Overview: 

Our client is a popular fashion brand offering must-have apparel essentials for every trendsetter. Their cool, contemporary, and comfortable designs present effortless and stylish looks for everyday wear.

Position Overview:

In this role, you would be responsible for leading all the retail operations of newly relaunched stores and manage the development, deployment, and success of the new retail concepts.


• Direct retail operational initiatives to achieve financial and strategic objectives and train the retail operations team

• Recruit and train the retail operations and field organization, including Store Managers, Sales Associates, and Stock Associates
• Drive store KPIs, achieve established targets, lead KPI analysis, expense control, and sales growth, and manage expenses
• Create consistent and efficient processes, optimize scheduling, and lead store workforce management initiatives 
• Establish best practices in customer service and selling, selling and upselling techniques, incentive programs, and talent development 

Key Qualifications:

• Bachelor’s degree 
• 10+ years retail operations experience for apparel/fashion brands
• Experience across all aspects of retail operations, including store management, payroll and expense management, staff recruiting and training, merchandising/visual, and real estate 
• Experience operating omni-channel retail concepts a plus