Director of Training and Development

Client Overview: 

Our client is a leading grocery retailer focusing on selling ethically sourced and sustainably produced food, lifestyle, and home products.

Position Overview:

In this position, you would be responsible for creating standard operating procedures, designing learning programs, and conducting training sessions to assist with employee training and development.

Responsibilities:

• Create SOPs to help workers carry out complex routine operations for efficiency

• Designs, develops, and administers learning programs for employees

• Create learning manuals, present in-person to develop employee knowledge, training, and retention

• Prepare new and existing employees for success by conducting orientation to company processes and procedures, develop individual coaching plans, providing resources and assistance

• Determine training needs by observing interdepartmental and customer interactions, studying results reports, and conferring with leadership.

• Develop individual results, provide coaching, conduct training sessions and develop outcome improvement resources.

• Improve training effectiveness by developing new approaches and techniques, making support readily available and integrating support into routine job functions.

• Supports training financial objectives by recommending budget items; controlling costs.

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Key Qualifications:

• Bachelor’s degree; master’s degree a plus 
• 7+ years’ relevant experience, training with Grocery or Food Industry required