Retail Jobs
Director of Training and Development
Client Overview:
Our client is a leading grocery retailer focusing on selling ethically sourced and sustainably produced food, lifestyle, and home products.
Position Overview:
In this position, you would be responsible for creating standard operating procedures, designing learning programs, and conducting training sessions to assist with employee training and development.
Responsibilities:
• Create SOPs to help workers carry out complex routine operations for efficiency
• Designs, develops, and administers learning programs for employees
• Create learning manuals, present in-person to develop employee knowledge, training, and retention
• Prepare new and existing employees for success by conducting orientation to company processes and procedures, develop individual coaching plans, providing resources and assistance
• Determine training needs by observing interdepartmental and customer interactions, studying results reports, and conferring with leadership.
• Develop individual results, provide coaching, conduct training sessions and develop outcome improvement resources.
• Improve training effectiveness by developing new approaches and techniques, making support readily available and integrating support into routine job functions.
• Supports training financial objectives by recommending budget items; controlling costs.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Key Qualifications:
• Bachelor’s degree; master’s degree a plus
• 7+ years’ relevant experience, training with Grocery or Food Industry required